Last updated 3 October 2026
These terms are an agreement between you and ME MORE COOL PTY. LTD. (ABN 45 611 538 697), trading as memorecool ("we", "us"), for your use of the TeamPass desktop app and the services behind it ("TeamPass"). If you use TeamPass for an organisation, you agree on its behalf and confirm you are allowed to. By creating a workspace or using TeamPass you agree to these terms.
TeamPass lets the owner and admins of a workspace sign in to online tools and share the signed-in session with members of that workspace, without showing them the password. Sessions are encrypted for each member's device before they leave the admin's computer. Admins control who can use which tool, can block pages inside a tool, can end sessions and revoke access, and can see an audit log of activity in shared tools.
You sign in with a code sent to your email address; each TeamPass account is for one person. The person who creates a workspace is its owner and is responsible for it, including for who is invited, what is shared and for paying for add-ons. Keep your computer and email account secure: anyone who can use them may be able to use your TeamPass account.
You are responsible for making sure that sharing access to a service through TeamPass is allowed under your agreement with that service, and for everything done in that service through TeamPass by the people you give access to. We are not a party to your agreements with those services and are not responsible for their availability, for changes they make, or for action they take against an account.
TeamPass records activity in shared tools and, if an admin enables it, time spent in selected desktop apps, as described in the TeamPass privacy policy. Workspace owners and admins must tell their members about this and are responsible for having a lawful basis to collect it where they operate. Members are shown a notice on their first sign-in.
The free plan includes 2 member seats and 1 shared tool. You can add extra seats (US$10 per month each) and extra tools (US$25 per month each). Prices exclude any taxes that apply where you are, which will be shown before you pay.
Add-ons are billed together as one monthly subscription per workspace, charged in advance to the card you provide through Stripe, our payment processor. The subscription renews automatically each month at the then-current quantities until it is cancelled. We do not store your card details.
When you add seats or tools during a month, the difference for the rest of that month is charged straight away and the extra capacity is available once that payment succeeds. When you remove some, the unused part is credited against your next invoice. You cannot remove seats or tools that are still in use; remove the members or tools first.
If a payment fails, Stripe will retry it for a period; during that time your add-ons continue but you cannot add more. If the subscription ends unpaid, the workspace returns to the free plan.
You can cancel at any time from the Billing page in TeamPass (Manage payment method) or by contacting us. Cancellation takes effect at the end of the month you have already paid for; until then your add-ons remain available. After that the workspace returns to the free plan. Nothing is deleted: if the workspace has more members or tools than the free plan includes, members cannot use shared tools until an owner or admin removes the extras or adds capacity again.
If you are not happy, email support@memorecool.au within 14 days of a charge and we will refund that charge in full. A full refund of the current month's payment ends the add-ons it paid for immediately. Outside that window, charges are not refundable except where the law requires. Credits from removing add-ons are applied to future invoices and are not paid out as cash. If you were charged twice for the same workspace by mistake, the duplicate is refunded automatically.
Do not use TeamPass to access accounts you are not entitled to use, to break the law, to get around the security of TeamPass or of any other service, or to reverse-engineer, overload or interfere with TeamPass. We may suspend workspaces that do.
We work to keep TeamPass reliable but provide it "as is", without warranties, to the extent permitted by law. We may change or discontinue features. If we change prices, we will tell workspace owners at least 30 days before the change applies to their subscription.
Nothing in these terms excludes, restricts or modifies any consumer guarantee, right or remedy you may have under the Australian Consumer Law or other law that cannot lawfully be excluded.
To the extent permitted by law, we are not liable for indirect or consequential loss, or for loss arising from your use of other services through TeamPass. Where liability cannot be excluded, it is limited to supplying the services again or paying the cost of having them supplied again, and in any case to the amount you paid us in the 12 months before the claim.
You can stop using TeamPass at any time. An owner can remove members and tools, and we will delete a workspace on request. We may suspend or end access if these terms are breached or if fees remain unpaid.
We may update these terms; the date above will change, and we will tell workspace owners about material changes. Questions: support@memorecool.au or our contact form. These terms are governed by the laws of New South Wales, Australia.